A live, 60-minute working session on one customer journey. We’ll look at where people drop out and agree three changes your team can make over the next 30 days.
Bring one journey to a live working session, from checkout and booking to onboarding and post-purchase. We’ll use any figures you can share to decide what to fix and how to track it.
I look at what the customer needs to know at each step and what might stop them moving forward. We use the figures you share to help rank changes by likely impact and the effort they’ll take.
WHAT TO BRING
A link to the journey you want to review
A short description of where customers seem to get stuck
Any relevant figures you’re comfortable sharing, such as checkout completion or repeat purchase rate
WHAT YOU LEAVE WITHThree changes, in priority order, for your team to make over the next 30 days, with a way to measure each one.
THE THINKING IN PRACTICE / TITLEIST GTS
Three drivers sat on separate product pages. I designed a single experience to explain the technology, compare the models and give shoppers a route to book a fitting.
Scope, deliverables, timing and fees are agreed before we begin. Project examples show previous GolfOnline work and do not guarantee future results.
WRITTEN FEEDBACK / ONE PUBLIC PAGE / FREE
See your page through a customer’s eyes.
Send a link to one public product or landing page. I’ll send written feedback on what’s clear, where a new visitor might hesitate, and the first thing I’d change.
A public link is all I need to get started.
WHAT YOU’LL GET
01
A fresh perspective.
How the proposition, product story and next action read to a customer.
02
Where visitors might hesitate.
The places a first-time visitor may want more information or reassurance.
Clear expectations from the first conversation. Practical outputs at every stage.
01
Understand the real problem.
We talk through your business, customers and current experience. The first job is to work out what would make a meaningful difference.
YOUR CONTEXT. A SHARED STARTING POINT.
02
Agree the work that matters.
Define the scope, deliverables and measures of success. You know what we’re making, what’s included and what happens next.
A CLEAR BRIEF. NO GUESSWORK.
03
Make it useful. Then learn.
Review the work together, refine the details and leave with something you can put into practice, alongside a sensible next step.
TANGIBLE OUTPUTS. A WAY FORWARD.
BEFORE WE TALK
A few things you might ask.
Still working out what you need? That’s a perfectly good place to start.
Do I need to know exactly what I want?+
No. Bring the challenge, the context and what you’d like to change. For the Growth & Retention Review, start with one journey and tell me where customers seem to get stuck.
Is this only for golf businesses?+
Golf is where the experience was built. The work centres on considered purchases, product education and customer relationships, making it relevant to other premium e-commerce businesses with similar challenges.
Can you work alongside our existing team?+
Yes. A project can focus on a specific deliverable, while advisory support can help your team prioritise and refine the work they already own. Responsibilities and handover are agreed in the scope.
What does the Growth & Retention Review cost?+
My rate is £150 for the 60-minute session. Your team makes the changes over the following 30 days.
Can we start with something small?+
Yes. A review of one agreed journey or a clearly defined page or lifecycle challenge can be a useful first engagement. It doesn’t need to become an ongoing commitment.
